Frequently Asked Questions

Is there a fee for non-attendance or late cancellation?

A non-attendance fee will apply if you do not provide at least four hours’ notice of your cancellation, and this fee will need to be paid prior to next seeing a doctor.

Each Allied Health Practitioner set their own policies so please ask at Reception.

Can I transfer my medical file?

To transfer your medical record from a previous clinic to Adelaide Health Care, please fill out and sign this form. Once completed and signed by the patient, it can either be posted, faxed or dropped off to reception at Adelaide Health Care to commence the process. Alternatively, you can send the form directly to your former Practice. If you have moved to a new Practice and require your notes to be transferred from Adelaide Health Care, please contact your new Practice to sign an authority form. At Adelaide Health Care we can print a health summary for you at no cost, however if you require your complete medical record to be transferred, there will be a fee of $25 to cover our administration costs for this process.

How do I find out results?

Results that can be given over the phone, will be done by you calling Reception between 1-5 pm each day. It is common that you may be asked to book an appointment with you doctor to discuss your results.

Have feedback or complaints?

Suggestions and feedback are very welcome at Adelaide Health Care. You can do this in one of the following ways:

– Email: officeadmin@adelaidehealthcare.com.au

– Write a letter

– Telephone on 8410 0774

– Make an appointment with the Practice Manager to discuss in person

What is Adelaide Health Care's Privacy policy?

To view Adelaide Health Care’s privacy policy click here. Using health information for quality improvement and research Adelaide Health Care uses patient health information to assist in improving the quality of care we give to all our patients. Your information held by the Practice may be used in research projects to improve healthcare in the community; however, this information will not include data that can identify you.

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