Frequently Asked Questions

Introduction

Our Doctors believe in the importance of managing your health effectively, and monitoring your progress with treatment. For this reason, all prescriptions, referrals and forms to be filled out require an appointment with your Doctor. This includes regular scripts and referral renewals. Please keep in mind that not all of our Doctors work every day.

When your Doctor is not seeing patients, they are reviewing pathology and imaging results, returning phone calls and reviewing correspondence pertaining to specialists, hospitals and other medical professionals, as well as completing paperwork including writing reports and keeping up-to-date with clinical information.

We ask that you respect your Doctor’s already very busy day and make an appointment for anything you need. Please plan ahead to make sure your referrals are in date and you have enough medication to last until your next appointment.

Appointments and Communication with the Practice

New Patient Information

Our current Doctors taking new Patients are:

Dr Amra Ukera

Dr Yaritji Green

Dr Wendy Wen

Exceptions for other Doctors include patients wanting to book in the Allergy Clinic, Mother Baby Clinic, for Iron Infusions, or in regards to IUD contraception, newly pregnant patients and newborn babies of current patients. You will need to book these specific appointments by calling Reception on 8410 0774.

For new patients wanting to book with one of our Allied Health Practitioners, please check their individual information here.

We ask that new patients please take the time to read through our fees and policies before their first appointment, and that you arrive 15minutes early to fill in the relevant paperwork. Please complete your adult or child new patient form before your appointment.

COVID-19 Policies

For the latest guidelines & restrictions please see the information on our homepage. This includes guidelines about face to face appointments in the Practice, as well as information and resources about vaccinations and testing.

Appointment Types

Please be aware that standard appointments are scheduled for 15 minutes – this is enough time for only one issue to be properly discussed within this time limit. Longer (double) appointments can be made for multiple or complex issues including:

  • Mental health
  • Sexual health check-ups
  • Men’s health check-ups
  • Women’s health check-ups
  • Cervical Screening Tests (formally known as a pap smear)
  • Pregnancy testing and counselling, shared care & postnatal care
  • Contraceptive advice including IUDs (Intrauterine Uterine Device)

 

We have Doctors who have extra training for specific matters, so please make sure to tell Reception upon booking to ensure you are booked correctly. These areas are:

  • Skin checks
  • Allergies
  • Pregnancy care
  • Lactation consultancy
  • Contraceptive IUDs (Intrauterine Uterine Device)
  • Travel Vaccinations

 

Please refrain from requesting that another member of your family be seen during your appointment, if they do not also have an appointment.

We ask that you arrive a few minutes early for your appointment. This allows you time to find a park and check in at the front desk.

Non-Attendance or Late Cancellation Fees

A non-attendance fee will apply if you do not provide at least four hours’ notice of your cancellation, and this fee will need to be paid prior to next seeing a Doctor.

Our Allied Health providers may have other cancellation polices; please check with Reception.

Urgent Appointments for Acute Issues and 'On The Day Appointments'

Additional appointments for the day become available each morning. Phone lines open from 7:45am weekdays and 8:30am Saturdays.

After Hours Medical Care

You can get health advice 24 hours a day via Health Direct, a Government-funded resource. You can call and speak to a Registered Nurse on 1800 022 222, or visit their website for a symptom checker and other resources. https://www.healthdirect.gov.au/

When the Practice is closed, our phone number diverts to an after hours locum service.

Home visits during the day are only provided after prior discussion with your GP.

Child & Adolescent Virtual Urgent Care
The Women’s and Children’s Hospital provides this service 7 days a week from 1:00pm to 8:30pm. This service is staffed by highly skilled paediatric emergency Nurses and Doctors who will assess your child and provide advice or referral to an appropriate service for ongoing care. For more information: https://www.wch.sa.gov.au/emergencies/virtual-urgent-care

Communication with the Practice

Doctors at this Practice do not use email for communication with patients. Doctors do communicate with other Specialists using an encrypted communication system, which ensures confidentiality of your information.

If you would like to speak with your Doctor please make an appointment. This includes referral and script renewals, and any paperwork or medical form requests.

Our Practice Nurses can provide advice and care for acute and chronic illnesses. They are well equipped at handling queries and liaising with Doctors if needed.

Why do Doctors Occasionally Run Late?

There are times when your Doctor may be running late. There may be an emergency requiring the immediate attention of the Doctor, external calls from hospitals or aged care facilities requiring an immediate response, IT problems that create delays and most commonly, giving attention to urgent patient care needs as they arise.

We thank you for your patience and understanding. You are welcome to phone Reception to check how your Doctor is running for time, closer to your appointment time.

Additional Information

Results

Results will be viewed by your Doctor who will either leave a comment on file for Reception to advise, or request an appointment to discuss findings and ongoing care options. Please call Reception 3 – 7 days after the tests have been done, between 1-5pm weekdays, to check your results, unless your Doctor has instructed otherwise.

Reception can only pass on limited information provided by the Doctor. If you are wanting to discuss your results, please make sure you book a follow up appointment with your Doctor at the time of the first consult to avoid delay or waiting for a next available appointment with your Doctor.

If you require a copy of your results, please be aware that Clinpath and SA Pathology results will be uploaded to your My Health Record after a period of time. If you wish for other results to be uploaded to your My Health Record (imaging reports) please ask the Radiology company or speak to one of our Nurses.

If you have queries about your My Heath Record please go to https://www.myhealthrecord.gov.au/ or ask to speak to one of our Nurses.

Referrals

All referrals (including ongoing) require an appointment. To avoid situations where you may be left ineligible for a Medicare rebate from your Specialist appointment, please monitor your referral dates or check with your Specialist’s rooms well in advance, so you are able to book your Doctor appointment to obtain a referral.

Doctors are unable to backdate referrals as per Medicare Australia legislation. This includes follow up or ongoing consultations with the Specialist as arranged by them. A referral from a General Practitioner (GP) to a Specialist lasts 12 months, unless noted otherwise.

In cases of urgent need only where an appointment is not possible, our Doctors may provide a referral to your usual Specialist only, for which a fee of $43.10 will apply.

Scripts

All prescriptions require an appointment. All patients are encouraged to check and request repeat prescriptions at each appointment.

Monitoring your medication and prescriptions, and booking appointments in advance, avoids situations where you may be left without important medications.

In cases of urgent need only, our Doctors may provide you a prescription with no repeats for your regular medication only; a fee of $29 will apply.

Recall System

You will receive an SMS reminder for your appointments the day before your consultation. We also send electronic notifications of clinical reminders when you are due (such as Bowel Screening and Cervical Screening tests, and vaccinations) via SMS. These clinical reminders are protected by an identification process which require you to provide your surname and date of birth to identify yourself before the text will open. Please let us know if you do not want these services or you have questions about them.

Wanting to Transfer Your Medical File?

To transfer your medical record from a previous clinic to Adelaide Health Care, please fill out and sign this form. Once completed and signed by the patient, it can either be posted, faxed or dropped off to Reception at Adelaide Health Care. Alternatively, you can send the form directly to your former Practice.

If you have moved to a new Practice and require your notes to be transferred from Adelaide Health Care, please contact your new Practice to sign an authority form. At Adelaide Health Care we can print a health summary for you at no cost, however if you require your complete medical record to be transferred, there will be a fee of $25 to cover our administration costs for this process.

Have Feedback or Complaints?

Suggestions and feedback are very welcome at Adelaide Health Care. You can do this in one of the following ways:
– Email: officeadmin@adelaidehealthcare.com.au
– Write a letter
– Telephone on 8410 0774
– Make an appointment with the Practice Manager to discuss in person

Privacy Policy

To view Adelaide Health Care’s privacy policy, click here.

Using health information for quality improvement and research
Adelaide Health Care uses patient health information to assist in improving the quality of care we give to all our patients. Your information held by the Practice may be used in research projects to improve healthcare in the community; however, this information will not include data that can identify you.

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